High degree of surface prep & protection

Right materials, steps & process

Fair pricing and timely assessment of job/free estimates often within 48 hrs.

Sustained focus on getting details right

Use of best paints and sheen for the space; jobs last 10 yrs plus; 2 detailed inspections by husband/wife owners Tim or Sondra

Detailed communication to ensure clarity plus simple/straightforward contracts to protect both parties plus a written guarantee

Accessible by phone most of the time/quick email responses

Passion to ensure customer satisfaction and generate enthusiastic referrals

PFP "Partnership Plan" provides benefits to repeat customers and ensures follow-ups with existing customers to maximize ongoing customer experience

Real reviews on multiple platforms from real people!

Cutting corners and oft-times sloppy

Rush steps and use cheaper products

Fake reviews

Overcharging and exaggerating what can be delivered/delayed arrival time

Doing as little as possible to complete job

Using cheapest paints to get the biggest mark-up on the final bill…jobs can only last a few years

Little communication, no contracts, no guarantee

Little to no follow-up

Hard to reach/sketchy communication

Desire to grab cheque/cash and run!